1
Step 1
Pilgrim sends SOS from the app
One tap sends an emergency signal with location context when sharing is on.
How it works
2
Step 2
It lands in the dashboard inbox
Agents see active SOS, open the group map, then acknowledge.
3
Step 3
Resolve and close the case
After handling, resolve the status so alarms do not hang and pilgrims get closure.
What you get
Central SOS inbox
Help signals land in the dashboard — not scattered across WhatsApp groups.
Acknowledge then resolve
Clear ownership and a clean close when the case is done.
Linked to the group map
Staff can see location context while responding.
Follow-through until closed
Every SOS has status until it is truly resolved.
Summary
Safar Nova SOS gives Umrah and Hajj agencies a structured emergency channel — with status through to completion. Included in Business or via SOS add-on.
Questions about this feature
Is SOS the same as chat?
No. SOS is an emergency signal with status (active / acknowledged / resolved), not a normal conversation.
Which plan includes SOS?
Business includes the SOS inbox. Lower plans can add it via add-on.
What if billing lapses while an SOS is open?
Safar Nova staff can still close SOS from the dashboard so emergencies do not hang.
Related features
Built for the field
Start a trial or choose a plan. Safar Nova helps with dashboard onboarding, groups, and the pilgrim app.